Xcare – Privacy Policy
Last updated: 14 November 2025
Xcare (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website xcare.tech, the Xcare mobile application, and any related services (collectively, the “Services”).
By using Xcare, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect personal information you provide directly to us, including:
- Full name
- Email address
- Phone number
- Date of birth
- Address
- Profile information (bio, skills, certifications, documents)
- Identity verification documents
- Payment and billing information
- ABN/ACN (if applicable)
- Any information required for compliance checks (e.g., police check, WWCC, NDIS worker checks)
1.2 Automatically Collected Information
When you use our website or app, we may automatically collect:
- IP address
- Device information
- Browser type
- Usage data and actions performed in the app
- Cookies and tracking identifiers
1.3 Third-Party Data
We may receive information from third-party service providers including:
- Identity verification providers
- Background check providers
- Payment processors
- Analytics platforms (e.g., Google Analytics)
- Email delivery platforms (e.g., Mailgun)
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Provide and improve the Xcare Services
- Verify identity and qualifications
- Facilitate matches between support workers and clients
- Process payments and invoices
- Conduct background, police, licence, and NDIS-related checks
- Send notifications, updates, and verification emails
- Improve security and fraud prevention
- Comply with legal, regulatory, and audit requirements
3. Email Communication (Mailgun Compliance)
To send emails (verification codes, notifications, password
resets), we use Mailgun (Sinch).
Your email address and message content may be processed by Mailgun for the
purpose of email delivery.
We comply with Mailgun’s Acceptable Use Policy and ensure:
- Your email address is used only for account-related communication
- All emails include a link to this Privacy Policy
- No unsolicited marketing is sent without your consent
4. How We Share Your Information
We may share information with:
- Service providers (identity checks, payments, email delivery, analytics)
- NDIS-related verification partners (if applicable)
- Regulatory bodies where required by law
- Other users (only as necessary to facilitate service delivery, e.g., showing a worker profile to a client)
We do not sell your personal information.
5. Data Storage & Security
We take reasonable steps to protect your information through:
- Encryption
- Access controls
- Secure servers
- Regular security monitoring
However, no system is 100% secure and we cannot guarantee absolute protection.
6. Cookies and Tracking
We use cookies and similar technologies to:
- Improve website functionality
- Analyse how users interact with the platform
- Remember user preferences
You may disable cookies in your browser settings.
7. Your Rights
You may:
- Access your personal data
- Update or correct your information
- Request deletion of your account
- Request a copy of the information we hold about you
- Withdraw consent for communications
To make a request, contact us at: support@xcare.tech
8. Children’s Privacy
Xcare is not intended for individuals under 18 years old.
We do not knowingly collect information from children.
9. International Data Transfers
If you are located outside Australia, your information may be transferred to servers located in Australia or other jurisdictions used by our service providers.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with the updated date.
11. Contact Us
If you have questions about this Privacy Policy or your data, contact us:
Xcare – Privacy Office
Email: support@xcare.tech
Website: https://xcare.tech